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We are focused on assisting you the best way possible to resolve all sort of issues with your bike 🤗
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Frequently Asked Questions
Why should I Trust voltebyk?
voltebyk care for every customer.Every day we work to make every important aspect of the Customer Experience a little bit better.Please check our Customer Gallery.
What are the available payments methods?
We offer UPI, Cash, Credit Card, Debit Card, Credit Card EMI, Debit Card EMI,Zest Money, Bajaj Finserv, Axio, Wallet, Net banking & Bank payments. Cash on delivery is available only for most of the locations in India.
What about delivery charges?
Delivery charges completely depend upon the Enter Your Full Address. We use the best delivery method to make sure the product reaches the customer in time with minimal delivery charges. For most of the locations, we charge less than 500 rupees.
Can I use my Voltebyk in the rain?
Yes, all Voltebyk bikes electrics are safely housed to protect them whilst cycling in even the worst weather. It is essential however that after riding in wet weather to remove the battery and dry the battery housing and terminals with a cloth or towel. (Don’t fully submerge the bike in water or wash your frame using a pressure washer.)
Can any cycle shop service my electric cycle?
Our Electric bike motors are “maintenance free” meaning that the servicing required can be met by any standard cycle shop.
What happens if I run out of battery while cycling?
The battery has four LEDs to show you the amount of charge left. However if you run out of battery you can also pedal just like a standard bicycle.
How does “pedal assist” work on electric bicycle?
When you pedal, the motor is automatically activated and will give you an appropriate amount of power depending on your pedalling. So when going uphill, move to a higher power level and enjoy!
How can I secure the battery?
Our batteries lock into the bike with a key. The battery also detaches from the frame so you can remove it from the bike when locking it up, if you choose to. All our batteries come with at least 2 keys. Allowing you to keep a spare in a safe place in case you misplace your primary key.
Do I have to remove the battery to charge it?
You do not! Our batteries have a port on them that allows them to be charged while still on the bike.
How it works